Hats off to BSNL jokers!

I returned home after a gap of almost a month, which means my internet was untested all this while. I've voiced earlier of the painfully incompetent services of BSNL broadband and thirdrate Chinese modems of theirs.

This time around, I was not getting many ADSL failures like earlier, but DNS failures. I'd set the DNS to opendns and tried. Then DDNS. Then static DNS IPs. And of course, auto discovered ones too. Well, I tried everything that there was to try with DNS, including putting my own DNS cache on the laptop. I still get DNS failures. Forget technicality, lets get to discussing the unique BSNL support...

Three days back, I called my local BSNL JTO who, on complaining, went on so:

JTO: Do you use Windows Vista?
me: No Sir, I use Ubuntu Linux now.
JTO: Saheb, we know nothing about Linux.
me: (pissed off) Why does that matter? I can log onto your modem and test it and see failures. ADSL passes, ATM OAM segments pass. DNS fails.
JTO: DNS will pass only if you can connect and login. So it can't be DNS problem.
me: Thats what I'm saying; everything passes, DNS doesn't. This thing's happening since the past 3 months and the BSNL DNS servers are almost always down.
JTO: Oh, I'll give you a no. call there, we can't do anything about DNS issues.

I take the no. and try endlessly to get through and finally I do after half or one hour. They listen to everything and I hear in the background someone saying "Ask him to complain in writing". The fella says that his Saheb will call back! Of course, no one does. Their own phones are out of order when I try again!

I'm back to my local JTO now some time back and this is how that went:

me: Saheb, namaskar. I called up three days back regarding a DNS problem and your people said they'd call back. They didn't.
JTO: I gave you that no. because we can't do anything abt DNS stuff. If its username issue, ADSL not "glowing", we can look into.
me: Sir, I think its the issue with the modem now. I've tried everything and now I do suspect the modem.
JTO: It can't be the modem. It just communicates. Thats all.
me: (huh!) The modem may have some cache/ memory issues and overflow errors because it conks off every 15 mins and works on reset again and DNS workaround settings for another 15 mins.

The JTO gets into warranty talk and all that. Then this happens:
JTO: Do you have a laptop?
me: Yes.
JTO: I don't have a computer here. If you're free, get your laptop here. You don't need to bring the modem, I've plenty. What I'll do is hook you up to your line here, you can login and test here. You'll know if its a modem problem. I'm here in office today.
me: (what the heck!) Yes, yes, I'll call up and come over. Thanks a bunch, Sir.
JTO: Thank you, saheb.

I'm banging my head now. I got an unpaid job offer from BSNL to check and troubleshoot my BSNL broadband for which I pay and they get salaries! BSNL has awesome and one-of-a-kind support, won't you agree? BSNL zindabad. Since then, I've tried calling and surfing for an option to BSNL broadband and of course, failed, thanks to godforsaken place called Vasai. :)